Exchange achieves Attitude Is Everything Silver Award

"AIE Silver Banner"

During lock-down we became the only the only grassroots venue in the South West to have the Attitude is Everything Silver award on our Grassroots Charter of Best Practice.

The new accessible toilet means the whole first floor of Exchange, including the bar and main gig space are now fully accessible.

Exchange’s full access info can be found here.

We are now working towards the gold award, as part of our commitment to being as accessible and welcoming as possible to all.

As well as the toilet, we also developed our policies and staff training around accessibility, and invested in a portable hearing loop for the box office.

Mystery Shopping

We also got ‘Mystery Shopped’ by Attitude is Everything, and received really positive feedback: 9/10 on accessibility, and 10/10 for enjoyment of the venue… the Mystery Shopper said:

“It was very relaxed atmosphere and everyone was friendly… It’s a safe place to go and very well managed.”

Beyond the Music

As part of our commitment to making all aspects of live music accessible, we also helped with the launch of the Beyond the Music network.  We worked with promoters and a film crew to organise an event in the venue, and a promotional campaign film… more information on that soon!

Streaming Services

We have been developing our streaming services and captioning service.  The use of filming at Exchange was an important part of our programme and accessibility during lock down, and we encourage people to take advantage of this when making a booking to continue to make shows accessible.  Our Gig Buddies Bristol launch was streamed by over 22,000 so it shows how popular it can be!  

We hope to see you in the venue soon, and if you have any queries about accessibility, email for more information.