Q. Is there an age limit on coming to Exchange?
A. Exchange is a 14+ venue. Under 18s need to be accompanied by an adult. Club nights and any night that continues after 11pm are strictly 18+. Please bring ID with you as we reserve the right to refuse entry to anyone not able to show proof of their age.
Q. I represent an artist – How do I get a gig at Exchange?
A. Our In House staff mostly fill our diary with bookings from external promoters. We actively encourage local bands to take a DIY approach in promoting their own shows. Check out this Gig Booking Guide we wrote as it may have some useful tips.
If you are after a specific support slot then you need contact the promoter for the event directly. Most promoters can be found via Facebook / Google Search, we are unable to give out our Promoter’s contact information.
Q. Where can I buy tickets for events at Exchange?
A. From the ‘What’s On’ tab above. We strongly recommend buying tickets from Headfirst as they will have the lowest booking fees and best customer support, and they are a Bristol based ticketing platform who reinvest their profits back into the local music community.
Q. I don’t seem to have received my ticket / e-ticket? What should I do? Will I be able to get in without one?
A. If you bought your tickets from Headfirst just let us know and we will re-send. If you bought your tickets elsewhere then contact the ticket seller directly. It’s also worth checking your Junk Mail first as many customers find e-tickets there.
Q. Where can I find out Stage Times for the event I wish to attend?
A. We try our best to post stage times on social media where they are available. As a small venue we have a small team and often the gigs we host are not being programmed by us – Oftentimes we haven’t been sent the information or we receive it too late to post. We always try to make sure set times are printed at the door. As a rule of thumb the majority of gigs finish between 10pm and 11pm.
Q. I have lost an item at Exchange – Who do I contact?
A. Fill this form in and we will get back to you ASAP.
Q. What is your Access Policy?
A. You can read our full Access Policy here
Q. The event I wish to attend says sold out on your website – Will there be tickets left on the door?
A. Unfortunately not. Any tickets bought and returned through Headfirst will become available via the waiting list on our listing. We strongly advise customers to be wary when buying tickets through social media as there has been an increase in scammers.
Q. Do you have a cloakroom?
A. Yes, it is situated at the bar and costs £2 per item.
Q. Where is the best place to park?
A. After 5pm there is free bay parking on the streets behind the venue. There are bays available for free on Old Market Street from 6.45pm. Alternatively you can park at Cabot Circus Car Park which is approximately 1.2 miles from the venue.
Q. I wish to talk to someone about my experience at Exchange
A. Our full complaints and feedback procedure can be found here.